Bowlful HQ & Kitchen
1120 Barton Springs Rd · Austin, TX
No bots reading from a script, no phone-tree purgatory. Whether it's a portion question, a fussy eater, a delivery hiccup or a partnership idea — a real member of the Bowlful team (with a dog asleep under the desk) will get back to you fast.
Pick whatever's easiest. Our care team is based in Austin and staffed by people who've fostered, rescued and over-fed their own dogs and cats. Email gets a same-business-day reply, live chat is usually answered in minutes, and yes — a real person picks up the phone.
Prefer to browse first? Try the free Meal Plan Builder or read the quick answers below.
A few things our care team gets asked every day. Still stuck? Message us above — a real person will help.
We currently ship fresh, chilled meals across the contiguous United States — all 48 states — with free delivery on every Complete and Multi-Pet plan. Alaska, Hawaii and international shipping aren't available yet, but the free nutrition plan and portion calculator work anywhere. Pop your ZIP code in at checkout to see the next available delivery day for your area.
Yes — right from your dashboard you can skip a delivery, move it earlier or later, swap recipes, or change your box size any time before the order locks (48 hours before it ships). Need a hand? Live chat or email us and we'll sort it in minutes. No fees, no phone-tree, no cancellation guilt-trips.
Absolutely — this is what we do best. Choose the "Nutrition help" subject above and tell us the ingredients your pet reacts to. Our nutrition team (led by Dr. Sarah Okafor, DVM) can steer you to single-protein recipes like Wild Salmon & Oats or Turkey & Garden Greens, plan a gentle 7-day transition, and flag anything worth checking with your own vet first.
Pause or cancel with two clicks in your dashboard under Subscription — no call required, ever. Pausing keeps your saved plan and pet profile so you can pick up right where you left off; cancelling stops all future charges immediately. If your pet turned up their nose at box one, our 100% happiness guarantee has you covered — we'll refund it or swap the recipe.
Beyond day-to-day support, here's where to reach the right team.
Real people, real availability — all times US Central.
Run a clinic, a pet store, or a rescue? We partner with vets and retailers who want to stock fresh, vet-formulated nutrition — and offer wholesale, referral and co-branded programs.
Writing about fresh feeding, pet obesity, or the science of gram-perfect portions? Our press kit, founder bios and Dr. Sarah Okafor's nutrition data are ready to go.
Most questions answer themselves once you see the plan. Try the free Meal Plan Builder — exact calories, portions and a matched recipe in about 60 seconds, no signup needed.